A lot of MSPs are in the same position right now. A client asks for a website security review, but what they really mean is broader. They want to know whether the customer portal is exposed, whether the login flow can be abused, whether a form can be used to steal data, and whether you […]
The call usually comes at the wrong time. A client's finance manager can't log in. Someone in sales has sent a strange Microsoft 365 message. A mailbox rule has appeared out of nowhere. Your team drops what it's doing, starts checking accounts, pulls together fragments of evidence and tries to work out whether this is […]
A client rings after hearing about a major breach on the news. They ask whether their business is vulnerable to a Trojan horse. That question sounds technical, but for an MSP or reseller it's also commercial. Clients rarely ask for malware taxonomy. They want to know whether they're exposed, whether their passwords are already circulating, […]
A client rings five minutes before lunch. Their browser is full screen, a siren is blaring, and a message says the machine is infected and must be cleaned immediately. They want one answer from you. Is this real? Most service providers have had that call, or some version of it. Sometimes it's a panicked office […]
A client rings in a panic. Someone visited a site, the browser flashed, a pop-up appeared, and now the finance laptop is “acting strange”. Most providers still treat that as a one-off support ticket. Clean the machine, close the case, move on. That's too narrow. When a client reports a virus from website, the immediate […]
A client sends over a headline about the latest breach and asks a blunt question: “Are we protected from this?” That's usually the moment many MSPs and resellers feel the gap. You may already provide sensible controls, endpoint protection, Microsoft 365 management, backups, and perhaps even dark web monitoring. But turning a noisy cyber story […]
A client calls after seeing a phishing story in the news. They want to know whether their staff would fall for the same thing, whether their email filter is enough, and whether they should buy more security. That call is rarely just about email. It's usually the moment a routine support client starts thinking like […]
You probably already deal with the business version of this problem. A client asks why they need another security service when they already pay for antivirus, email filtering, Microsoft 365 security, backups, and a firewall. Then an account gets compromised, a malicious attachment is opened, or a cloud app token is abused, and the question […]
A client forwards one of those old-school money emails to the helpdesk. It promises access to a frozen estate, a government transfer, or an inheritance that needs “just one small payment” to release. Everyone has a laugh, the user deletes it, and the ticket gets closed. That response made sense when 419 advance fee scams […]
A hacked Uber account usually lands on your desk as a small support issue. A member of staff sees a trip receipt from a city they've never visited. A director notices their card has been charged overnight. Someone complains that their phone number or login details have changed. Treat it as more than a one-off […]