• May 11, 2026

Cyber Incident Response Playbook for MSPs and Resellers

A client calls at 08:17. Their finance lead can't access shared files, staff are seeing password prompts they don't recognise, and someone has already asked whether they need to report this to the ICO. For a lot of MSPs, that call still triggers the same pattern. Engineers drop what they're doing, someone starts pulling logs, […]

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  • April 12, 2026

MSP Action: Password Leaked in Data Breach Response 2026

A client rings five minutes before lunch. They’ve seen a “password leaked in data breach” alert, they’re worried someone’s in their Microsoft 365 account, and they want an answer now. Most providers treat that call as a ticket. Close the immediate risk, reset the password, move on. That fixes the symptom, but it wastes the […]

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