A customer calls you after a difficult renewal. They've answered the proposal form, paid the premium and assumed they're covered, then discovered the policy depends on controls they can't prove. That's the gap this guide closes. You'll see what cyber insurance requirements look like in practice, what evidence insurers ask for, and how to build […]
A client calls at 08:17. Their finance lead can't access shared files, staff are seeing password prompts they don't recognise, and someone has already asked whether they need to report this to the ICO. For a lot of MSPs, that call still triggers the same pattern. Engineers drop what they're doing, someone starts pulling logs, […]
A client rings five minutes before lunch. They’ve seen a “password leaked in data breach” alert, they’re worried someone’s in their Microsoft 365 account, and they want an answer now. Most providers treat that call as a ticket. Close the immediate risk, reset the password, move on. That fixes the symptom, but it wastes the […]