A client rings first thing on a Monday. Their finance user can't log in, then can log in, then finds rules forwarding email out of the mailbox. By lunchtime, the same client wants to know whether payroll, banking access, and Microsoft 365 are still safe. Your team stops planned work, starts containment, and spends the […]
A familiar client conversation goes like this. They've got a firewall, antivirus, email filtering, and backups, so they assume the basics are covered. What they usually haven't thought about is what happens after one account is compromised and an attacker starts moving stealthily from one internal system to another. That's where many serious incidents become […]
A client rings just after opening time. Their Microsoft 365 account has sent messages they didn't write. A finance user can't log in. Someone has added a forwarding rule to an inbox that nobody in the business admits creating. For an MSP or IT provider, that's rarely a neat technical ticket. It's a trust problem, […]
Data logging is the automated process of recording system events, creating a permanent evidence trail for troubleshooting, security investigations, and compliance. In the UK, that matters more than ever because half of businesses (50%) and a third of charities (32%) experienced a cybersecurity breach or attack in the 12 months to April 2024, rising to […]
Most service providers are already having security conversations. The problem is that many of those conversations don't turn into a service line that's easy to deliver and easy to renew. A client asks whether their staff credentials might be exposed. Another wants reassurance after reading about ransomware or account takeovers. A third says they need […]
A lot of MSPs are in the same position right now. A client asks for a website security review, but what they really mean is broader. They want to know whether the customer portal is exposed, whether the login flow can be abused, whether a form can be used to steal data, and whether you […]
The call usually comes at the wrong time. A client's finance manager can't log in. Someone in sales has sent a strange Microsoft 365 message. A mailbox rule has appeared out of nowhere. Your team drops what it's doing, starts checking accounts, pulls together fragments of evidence and tries to work out whether this is […]
A client rings after hearing about a major breach on the news. They ask whether their business is vulnerable to a Trojan horse. That question sounds technical, but for an MSP or reseller it's also commercial. Clients rarely ask for malware taxonomy. They want to know whether they're exposed, whether their passwords are already circulating, […]
A client rings five minutes before lunch. Their browser is full screen, a siren is blaring, and a message says the machine is infected and must be cleaned immediately. They want one answer from you. Is this real? Most service providers have had that call, or some version of it. Sometimes it's a panicked office […]
A client rings in a panic. Someone visited a site, the browser flashed, a pop-up appeared, and now the finance laptop is “acting strange”. Most providers still treat that as a one-off support ticket. Clean the machine, close the case, move on. That's too narrow. When a client reports a virus from website, the immediate […]