Most MSPs have seen some version of this call. A client says their finance login stopped working. Someone in sales got bounced out of a cloud app mid-session. The office Wi-Fi feels unstable, but only in odd bursts. Nothing looks dramatic enough to trigger full incident mode, yet something clearly isn't right. Those are the […]
Doxing is the malicious online publication of someone's private information without consent. For businesses, it often begins when compromised credentials from data breaches appear on the dark web, where over 15 billion stolen credentials are already circulating. A lot of providers hear about doxing only when a client brings it up first. It's usually after […]
Most service providers know the pattern. A client calls after an account has been taken over, an inbox has been abused, or a staff login turns up in a breach long after the damage started. You're then pulled into incident clean-up, password resets, awkward conversations, and questions about why nobody saw it earlier. That reactive […]
Your client calls because a machine is “acting oddly”. Antivirus is installed. The firewall is in place. Backups exist. Yet somebody in accounts opened what looked like a routine invoice, or a user approved a fake software update on a home laptop used for work, and now credentials are exposed, remote access is possible, and […]
A lot of service providers reach the same point. A client has antivirus, a firewall, email filtering and sensible backup routines, then still gets hit by a security incident that slips through the gaps. The awkward part isn't only the incident itself. It's the follow-up question: what are you doing to spot this sooner next […]
A client rings first thing on a Monday. Their finance user can't log in, then can log in, then finds rules forwarding email out of the mailbox. By lunchtime, the same client wants to know whether payroll, banking access, and Microsoft 365 are still safe. Your team stops planned work, starts containment, and spends the […]
A familiar client conversation goes like this. They've got a firewall, antivirus, email filtering, and backups, so they assume the basics are covered. What they usually haven't thought about is what happens after one account is compromised and an attacker starts moving stealthily from one internal system to another. That's where many serious incidents become […]
A client rings just after opening time. Their Microsoft 365 account has sent messages they didn't write. A finance user can't log in. Someone has added a forwarding rule to an inbox that nobody in the business admits creating. For an MSP or IT provider, that's rarely a neat technical ticket. It's a trust problem, […]
Data logging is the automated process of recording system events, creating a permanent evidence trail for troubleshooting, security investigations, and compliance. In the UK, that matters more than ever because half of businesses (50%) and a third of charities (32%) experienced a cybersecurity breach or attack in the 12 months to April 2024, rising to […]
Most service providers are already having security conversations. The problem is that many of those conversations don't turn into a service line that's easy to deliver and easy to renew. A client asks whether their staff credentials might be exposed. Another wants reassurance after reading about ransomware or account takeovers. A third says they need […]