Data logging is the automated process of recording system events, creating a permanent evidence trail for troubleshooting, security investigations, and compliance. In the UK, that matters more than ever because half of businesses (50%) and a third of charities (32%) experienced a cybersecurity breach or attack in the 12 months to April 2024, rising to […]
A client rings at 08:17. Someone in accounts clicked a Microsoft 365 reset email that looked genuine enough. By 08:25, your support desk is checking mailbox rules, password resets, MFA prompts, and whether the attacker moved sideways into finance approval flows. You fix the immediate problem, but the awkward part comes after. The client asks […]
A lot of MSPs are in the same position right now. A client asks for a website security review, but what they really mean is broader. They want to know whether the customer portal is exposed, whether the login flow can be abused, whether a form can be used to steal data, and whether you […]
The call usually comes at the wrong time. A client's finance manager can't log in. Someone in sales has sent a strange Microsoft 365 message. A mailbox rule has appeared out of nowhere. Your team drops what it's doing, starts checking accounts, pulls together fragments of evidence and tries to work out whether this is […]
A client rings ten minutes before lunch. One of their staff clicked a link in an email that looked like Microsoft 365, closed the page straight away, and now wants to know if it “still counts”. If you run an MSP, IT support firm, telecom provider, or any managed service business, that call isn't unusual. […]
Opening an email by itself is generally not enough to infect a modern device. The primary risk starts after that first interaction, because today's attacks usually depend on the user clicking a link, opening an attachment, or handing over credentials. If you run an MSP, IT support firm, telecom business, or another reseller-led service company, […]
A client rings after hearing about a major breach on the news. They ask whether their business is vulnerable to a Trojan horse. That question sounds technical, but for an MSP or reseller it's also commercial. Clients rarely ask for malware taxonomy. They want to know whether they're exposed, whether their passwords are already circulating, […]
A client rings after seeing a headline about a new cyber threat. They want to know whether their firewall already covers it, whether staff need more training, and whether this is another one of those attacks that sounds dramatic but rarely affects an SME. That call matters because watering hole attacks sit in an awkward […]
A client rings five minutes before lunch. Their browser is full screen, a siren is blaring, and a message says the machine is infected and must be cleaned immediately. They want one answer from you. Is this real? Most service providers have had that call, or some version of it. Sometimes it's a panicked office […]
A client rings after reading about another breach in the news. They ask a simple question. “Are we exposed?” If you run an MSP, IT support firm, telco, hosting business, or web agency, you're expected to have a credible answer. That moment is where most providers feel the gap. You already handle Microsoft 365, backups, […]